If this does not resolve your issue please feel free to contact our help-desk via telephone at (855) 306-1669 or reply via email to for support. If you require assistance with this please locate the web-browser you are using and click on the link for further instructions. If you have already installed Java and are still having trouble loading the assessment Java may need to be enabled in your web-browser. If you have a Mac OSX 10.7.2 or below please click here for Java instructions. If you have a Mac OSX 10.7.3 and above and up please click here for Java instructions The /usr/libexec/javahome will return the current version of Java installed on the Mac computer. I will use the vi text editor on Mac but you can use the text editor of your choice. If you are running this operating system you will need to locate a different computer for testing.ĭue to changes in Apple policy Java updates are no longer covered by the System Update function for systems running Mac OSX 10.7.3 and above. To set the JAVAHOME environment variable for a current user you will need to update the /.profile file. Please Note: OSX 10.5 is no longer supported by Java. If you need assistance to determine the operating system version please click here. Please determine your operating system and locate the corresponding operating system below for further instructions. If using Firefox please click here to ensure you have the correct Firefox version. Unfortunately our Java based assessments are not compatible with Google Chrome or Firefox version 52. You will need to access the assessments from a computer and please use Safari Firefox version 51 and below or Firefox 52 ESR?as these are the supported browsers for the testing site. Then force quit the internet browser you are using. Hold down the Command Option and Esc buttons at the same time. Below you will find directions to install Java for Mac OSX 10.7.3 and above as well as previous iterations of the Mac OSX.īefore we are able to start the troubleshooting steps please safely log out of your session:

It is likely that you are unable to run the assessment because of an outdated version of the Java program required for the testing to run properly. Thank you for contacting the IBM Global Support Center.

Find java on mac